“I just wanted to give some feedback on MAST security. I can only say that they are amazing. Since they have been with us at Bournemouth every weekend since June, we have seen a dramatic decrease in ticketless travel and antisocial behaviour. The first few weekends we saw a lot of push back from customers who had no tickets as they have been used to being able to push through and get away with behaving antisocially. But over the last month, we have seen vast improvements, and I have nothing but praise for them and I'm sure the Southampton and Bournemouth Revenue teams will concur along with station staff. We see the same faces from the security team most weeks and they are always looking after us, helping customers and assisting us on dealing with customers who are more challenging and/or don't have tickets. I hope that this is a long-term arrangement with them as the progress made at Bournemouth station especially has been incredible to see.”
“I would like to take this opportunity to express my sincere appreciation for the exceptional professionalism and dedication consistently shown by the Mast Security team while working alongside the South Western Railway Revenue Protection Team. Their commitment to supporting revenue protection operations has been nothing short of outstanding. Their team members demonstrate unwavering focus, reliability, and courtesy, even in challenging and high-pressure situations. They consistently go above and beyond to ensure passenger interactions are handled with respect, tact, and firmness where required — all while upholding the highest standards of safety and integrity. Their tireless work ethic and cooperative approach have been instrumental in maintaining an efficient and professional working environment. The seamless collaboration between Mast Security and the Revenue Protection Team has strengthened operations, enhanced safety, and contributed significantly to the success of our efforts in reducing fare evasion and improving compliance. Please extend my gratitude to the entire Mast Security team. Their professionalism, diligence, and positive attitude are a credit not only to their company but to the wider transport community they help protect and serve. As a team the feedback across the depots are always glowing but I just wanted to put it in writing as they are always first to get involved to help and assist us when our customer interactions are not going in the correct way or if they can sense if we are in any form of danger. Tonight, especially at the Clapham and then Vauxhall block without them I feel it could have been a different story as they really did save the day with many aggressive customers. As a small token of our thanks me and Rajesh bought the whole team some cans of pop as they had to put up with some nasty people which led to a few members of the team getting hurt all from customers who didn't want to buy tickets. Thank you again and hopefully this can be passed on to the team.”
“The Shipowners’ P&I Club were thrilled to work with MAST to host our first webinar on the topic of maritime security.”
“West of England Insurances Services (Luxembourg) SA are using Maritime Asset Security and Training (MAST) Ltd.’s. weekly intelligence reports to provide up to date information to our shipowner Members on the risks they may encounter, including piracy, suspicious approaches, hijackings and security concerns at proposed ports of call so that appropriate actions can be put in place to protect their crews, vessels and cargoes. The regular snapshot format of MAST’s intelligence reports makes them the perfect tool. for keeping our Members suitably informed of the maritime risks that they may encounter in the course of their trade.”
“MAST’s mobilisation for The Art of Banksy has been one of the most impressive elements of their service provision to RSEL. The turnaround of quote, to site review, to have staff on site was incredibly quick and under 10 days. Within that timeframe, Adam, Billy and the rest of the team (excuse those I’ve forgotten) ran through their processes at an impressive speed to help ensure we not only had onsite security provision but also assistance with the requested CCTV installations. Overall we cannot fault Mast for their service and provisions. We’re delighted with the initial service, and any queries or questions have been resolved quickly and without hesitation. TPO will be considering MAST for future security services across our host of events, exhibitions and venues.”
“We have been working in partnership with MAST for the last 3 years and I have found them to be highly reliable in all aspects. The consistency and high standard of Officers has also been welcome.”
“I highly recommend MAST Technology as a very professional company and their effort to solve and assist on our security problems is very much appreciated. Our friendly collaboration lasts more than five years and we hope to continue for a long time.”
“MAST consistently deliver reliable service and show great flexibility during our very demanding opening year. Providing security operatives to cover various roles for the hotel, such as lobby security host, event security, and door supervisor for the F&B outlets. I am pleased to have such a reliable and diligent company looking after our security needs and would not hesitate to recommend them to anyone looking for 5* service.”
“Our experience with MAST has been fantastic. Their staff are always smartly dressed and have a great work ethic. They engage with our regular customers to make sure it is inviting to them. They know how to deal with and resolve issues quickly. A very big improvement over our previous security company and we would highly recommend them.”
